A ticket system (also issue tracking system, trouble ticket system, support Ticket or incident ticket system) is a computer software or web based package that manages and maintains lists of issues, as needed by an organization. Ticket systems are commonly used in an organization’s to create, update, and resolve reported customer issues.
وجود دارد 3 versions of tickets systems, paid version, custom version(mainly build for one company) and the open source version. Because we dont want to pay a lot of money for an ticket system, we use the open source versions.
اینها 9 ticket systems are professional ticket systems, and can be used in a big company. A couple of these ticket systems are even used by big company’s. I have just taken 9 good ticket systems that will do there job, but there are more great and professional tickets systems ticket available on the web.
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, حراجی, pre-sales, billing, internal IT, helpdesk, و غیره. department to react quickly to inbound inquiries.
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osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. مدیریت, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Simple Ticket is designed to facilitate the support of our client’s computers and networks. It has been specifically designed for IT support companies who service multiple small business clients; با این حال, it can easily be used by a company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on Rails and boasts the latest features found in today’s rich web applications such as Ajax.
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website. eTicket offers many features and can be easily skinned to the look and feel of your website.
Trouble Ticket Express
The Trouble Ticket Express is a fully automated web based help desk. Written in Perl it can be easily installed on your website. Both Unix and Windows based servers are supported. Activate feature rich technical support email forms and attain complete control over your customer service operations.
itracker is a true open source issue tracking system licensed under the LGPL license. itracker is built using Java enterprise technology. itracker is a professional, آسان برای استفاده, open, آسان به ادغام, سریع, modular, customizable and scalable solution for all kind of projects.
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, مسائل, and requests submitted by a community of users. Written in object-oriented Perl, RT is a high-level, قابل حمل, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use.
Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that’s quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, و خیلی بیشتر.